What Gets Deleted
When you delete your account, we will permanently remove:
- Your user profile and account information
- All progress tracking data and streaks
- Journal entries and personal notes
- Community posts and messages
- Subscription and payment information
- All app preferences and settings
Before You Delete
Please consider these alternatives:
- Take a break: You can log out and return when you're ready
- Export your data: Download your progress history before deletion
- Contact support: We may be able to help resolve any issues you're experiencing
- Privacy settings: Adjust your privacy preferences instead of deleting
How to Delete Your Account
Email Request
To delete your account, send an email to support@retayn.app with:
- Subject line: "Account Deletion Request"
- Your registered email address
- Your username (if you remember it)
- Reason for deletion (optional but helpful)
Our support team will respond within 24 hours. We may offer assistance with any issues you're experiencing before processing the deletion request.
Deletion Timeline
- Immediate: Your account becomes inaccessible
- 24 hours: All personal data is deleted from active systems
- 30 days: Data is removed from backup systems
- 90 days: All traces are permanently removed from our servers
Data We May Retain
For legal compliance and safety purposes, we may retain for up to 7 years:
- Basic transaction records (without personal identifiers)
- Anonymized usage statistics
- Records of Terms of Service violations
- Legal compliance documentation
Need Help?
If you have questions about account deletion or need assistance:
- Email: support@retayn.app
- Response time: Within 24 hours
- General inquiries: info@retayn.app
Final Reminder
Recovery is a journey with ups and downs. If you're considering deletion due to a temporary setback, please reach out to our support team or the recovery community. You don't have to go through this alone.